| Document Date: 2011-09-24 14:09:36 Open Document File Size: 171,89 KBShare Result on Facebook
Company Sofitel / Money Week / Wall Street Journal / Tesco / Barnes & Noble / Kempinski / California Management Review / Hertz / Sainsbury / J Sainsbury / American Airlines / Hilton / Hyatt / American Airline / / Country United States / United Kingdom / / Facility University of North Carolina / University of California / / IndustryTerm food chains / bookstore chain / online simulations / spa services / deep-discount airlines / generic product / car-washes / exhaustive search / airline miles / food / margin products / customer relationship management / retail outlets / metal / retail transactions / typical airline / printing / car rental / airline / travel industry / purchase software / car rental loyalty programs / intermittent international travel / airline business class lounges / airline tickets / travel experience / / NaturalFeature California Management Review Fall / / Organization University of North Carolina / University of California / Berkeley / Haas School of Business / / Person Valerie Zeithaml / Elizabeth Why / Barry Developing / Robert Crandall / / Position driver / manager / charismatic CEO / security guard / personal assistant / Professor / taxi driver / customer service representative / assistant / / ProvinceOrState North Carolina / California / / PublishedMedium Wall Street Journal / / Technology CRM / CRM system / customer relationship management system / /
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