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Questions of Quality & Staffing Patterns in IM Reference: Assessment Driven Best Practices Introduction Instant messaging (IM) is a growing venue for reference questions. Previous research of the IM reference patterns at
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Document Date: 2013-02-11 15:30:32
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Questions of Quality & Staffing Patterns in IM Reference: Assessment Driven Best Practices Introduction Instant messaging (IM) is a growing venue for reference questions. Previous research of the IM reference patterns at