e-services / face-to-face services / identity management systems / transactional services / government e-services / week services / telephone contact centres / face services / business facing services / specific products / transparent performance management / front-line e-services / car tax / public services / joinedup services / /
Organization
Her Majesty’s Stationery Office / Stationery Office / Transformational Government / Department for Work and Pensions / NHS / /
Person
Michael Lyons / David Varney / Peter Gershon / / /
Position
gov. uk ISBN-10 / Paymaster General / Executive / Chancellor / gov. uk HM Treasury / gov. uk For / Secretary of State / 2PAG Executive / Controller / /
Service transformation: A better service for citizens and businesses, a better deal for the taxpayer Sir David Varney December 2006