telephone conversations / transportation service / electronic media / the related services / travel vouchers / tour operator / air transport operator / transportation / similar transportation conditions / touristic services / airline / e-mail services / entertainment services / bank cheques / bank payment orders / air transport operators / /
Organization
European Union / General Directorate of Civil Aviation / /
Position
Directorate General / Official / sales representative / Director General / /
From the Directorate General of Civil Aviation: REGULATION ON AIR PASSENGER RIGHTS (SHY-PASSENGER) SECTION ONE Purpose, Scope, Basis, Definitions and Abbreviations