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Telephone numbers / Statistics / Skills-based routing / marketing / Call centre / Automatic call distributor / Toll-free telephone number / Queueing theory / Hold / Telephony / Computer telephony integration / Electronic engineering
Date: 2007-08-18 16:35:00
Telephone numbers
Statistics
Skills-based routing
marketing
Call centre
Automatic call distributor
Toll-free telephone number
Queueing theory
Hold
Telephony
Computer telephony integration
Electronic engineering

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