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| First Page | Document Content | |
|---|---|---|
 Date: 2012-01-09 08:40:08Electronic engineering Management Electronic commerce Agent-assisted automation Process management Quality Call centre Interactive voice response Automation Telephony Computer telephony integration Business |
| Customer Profile An Exceptional Customer Experience Each and Every Time: Boosting Service by Unifying the DesktopDocID: Y6jW - View Document |
| f ood f or t hough t ELECTRONICALLY REPRINTED FROM JUNE/JULY 2013 Beyond the Scale How automation goes beyond streamlining operations to improveDocID: ETSX - View Document |
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