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Company Cisco Services / IT group / Proact Business Transformation Inc. / / Event Reorganization / / IndustryTerm eStore Online Service Catalog Service Costing Running IT / technology ownership / identifiable technology-related solution / web-based tool / technology considerations / technology capabilities / private cloud infrastructure / enterprise service management / technology infrastructure / real-time provisioning / service financial management software / technology architecture requirements / potential services / e-commerce storefront / web-based training / priced services / disparate systems / online service catalog / architecture management / technology deployments / technology architectures / organizational change management / system/technology / / Organization Services Organization / IT / / Person Paul Dench / Gustav Toppenberg / Shawn Shafai / / Position vice presidents / chief information officer (CIO) / architect / service executive / CIO / Representative / manager / Architecture / member of technical staff / / Product eStore / / Technology smartphones / /
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Cisco IT Case Study Transformation to ITaaSO Model How Cisco IT Transformed into a Services Organization IT as a Service model boosts IT business value, and levels the playing field for Cisco IT to compete with external