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Leveraging Outbound IVR and SMS as a Competitive Advantage: Seven Critical Success Factors Proactive customer service and targeted, personalized marketing using Outbound IVR and SMS is an inexpensive way to differentiate
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Document Date: 2013-08-28 17:41:54
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File Size: 207,30 KB
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Company
Twitter /
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IndustryTerm
data to refine and improve applications /
hybrid systems /
outbound communications /
outbound solution /
social media /
outbound solutions /
business intelligence systems /
proactive outbound communications /
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Organization
Outbound IVR and SMS Resource Center /
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Position
CPA /
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ProgrammingLanguage
XML /
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Technology
XML /
business intelligence /
SMS /
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URL
www.voxeo.com/outbound-resources /
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SocialTag
Interactive voice response
Voxeo
Call Control eXtensible Markup Language
Call progress analysis
VoiceXML
Voice-mail
SMS
Telephony
Computing
Electronic engineering