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Technology / Economy of India / Customer satisfaction / Aircel / Bharat Sanchar Nigam Limited / Service quality / Customer retention / Customer / Bharti Airtel / Mobile phone companies of India / Business / Consumer behaviour


Abhinav International Monthly Refereed Journal of Research In Management & Technology Volume II, January’13 ISSN –
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Document Date: 2013-12-17 06:23:55


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City

Chandrakona town / Midnapore town / /

Company

Airtel / Mahanagar Telephone Nigam Ltd. / Bharat Sanchar Nigam Ltd / Service Provider Age Group / Vodafone / Videsh Sanchar Nigam Ltd / NIPS Group / /

Country

United States / China / India / /

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IndustryTerm

important tools / basic telecommunications / telephone services / cellular services / telephone lines / fixed telephone lines / telecommunications market / /

Organization

Telecommunication Regulatory Authority of India / School of Management / World Bank / Indian Government / Group of 20 countries / /

Person

A. Parasuraman / Carsten Fink / TATA TELESERVICE / Leonard L. Berry / James H. Drew / Ruth M. Bolton / /

/

Position

author / predictive churn model for telecom segment / Lecturer / /

ProvinceOrState

West Bengal / /

Technology

cellular telephone / CDMA / mobile phones / GSM / /

URL

www.abhinavjournal.com / /

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