local authority services / performance management / delivered services / web-based services / online communities / day-to-day management / certain local government services / e-best / public services / customerfocused services / individual services / /
Organization
Force for Change / Audit Commission / Improvement and Development Agency / NHS / Government Improvement Commission / IDeA Local government / Local Government Data Unit / Welsh Local Government / Audit Commission for Local Authorities / /
A J O I N T M A N A G E M E N T P A P E R B Y T H E A U D I T C O M M I S S I O N A N D T H E I D e A acting on