Business University of Nairobi Nairobi / Management Science University of Nairobi Nairobi / Anglo Gold Ashanti Hospital / /
IndustryTerm
end service product / adequate management / sensitivity analysis tool / /
NaturalFeature
Tata McGraw Hill / Services cape / /
Organization
Owino Agaya Okwiri Senior Lecturer Department of Management Science School / Center for Promoting Ideas / Management Science University of Nairobi Nairobi / Business University of Nairobi Nairobi / Attitudinal Outcomes Service / Department of Management / Improve Perceived Service Quality Phides Warue Mwaniki Doctoral Student Department / Anglo Gold Ashanti Hospital in Ghana / School of Management / Bradford / /
Person
Verhoef Aalst / Rashid Rashid / Van Aalst / Owino Agaya Okwiri / Wan Rashid / /
ProgrammingLanguage
DC / /
PublishedMedium
Journal of Consumer Research / International Journal of Business / /
International Journal of Business and Social Science Vol. 6, No. 1; January 2015 Aligning Waiting Management Decisions with Service Demand Context to Improve Perceived Service Quality